Step 1: Switch to WhatsApp Business (free)
If you are still using the normal WhatsApp for your shop, download WhatsApp Business. It is free, keeps your chats, and unlocks tools built for shops — away messages, greeting messages, and quick replies.
Step 2: Turn on a greeting and away message
In WhatsApp Business settings, set a greeting message that goes out when a new customer messages you, and an away message for when you are closed or busy. Now every customer gets an instant reply, even at 11pm. This alone stops most "they never replied" losses.
Step 3: Save quick replies for common questions
Set up quick replies for the questions you get every day: price, location, timings, delivery. Then you answer with one tap instead of typing the same thing again and again. Need wording? Our free WhatsApp message templates give you ready lines to copy.
What the free tools cannot do
Free WhatsApp Business replies are fixed messages. They cannot understand what a customer actually asked, answer in the customer's language, share the right price for the right product, or hold a real back-and-forth. For that, you need AI.
Step 4: Add real AI when you are ready
This is where Jhalmuri.ai comes in. Instead of fixed messages, AI reads each customer message, understands it, and replies in Hindi, Bengali or English — answering questions, sharing details, and only passing the chat to you when it really needs a human. You wake up to answered customers instead of missed messages.
A simple path to follow
- 1This week: move to WhatsApp Business and turn on greeting + away messages.
- 2Next: add quick replies for your top 5 questions.
- 3When it gets busy: add AI that actually understands and replies for you.
Ready for AI that answers for you?
If your WhatsApp is getting busier than you can handle, that is a good problem — and the right time to add AI. Message Rakesh on WhatsApp and we will show you how Jhalmuri.ai replies to your customers automatically, in your customers' language.